Shipping policy
📦 Shipping Policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–7 business days
Please note: delivery times are estimates and not guaranteed.
Shipping Locations
We currently ship within the United States only.
Tracking Your Order
Once your order ships, you will receive a tracking number via email.
Please allow up to 48 hours for tracking updates to appear.
Delays & Carrier Issues
We are not responsible for shipping delays caused by:
- Carrier issues (USPS, UPS, FedEx, etc.)
- Weather conditions
- Incorrect or incomplete addresses provided by the customer
If your package is delayed, we recommend contacting the shipping carrier directly.
Lost or Stolen Packages
Once a package is marked as delivered, we are not responsible for lost or stolen items.
If you believe your package was lost in transit, please contact us within 7 days of the expected delivery date, and we will assist you in filing a claim with the carrier.
Incorrect Addresses
Customers are responsible for entering the correct shipping address.
If an order is returned due to an incorrect address:
- The customer will be responsible for reshipping costs
- Original shipping fees are non-refundable
Damaged Items
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Include photos of the damaged item and packaging
We will review and offer a replacement or refund if eligible.
Order Changes & Cancellations
Orders can only be modified or canceled within 12 hours of placement.
After that, orders may already be processed and cannot be changed.
Contact Us
If you have any questions about your shipment, please contact us at:
info@rootedart.store